Vionza help

Support Center

Help with playback, sources, subscriptions, downloads, and privacy on iOS and Android.

Frequently asked questions

Does Vionza include channels, movies, or playlists?

No. Vionza is a player only. You must add a compatible media source from a provider you are legally authorized to use.

Why does a channel or video not play?

Confirm that the source credentials are valid and that the same stream is available from the source operator. Then try another Vionza playback engine or format preference, if available. Source outages, expired links, network restrictions, and unsupported codecs can also prevent playback.

How do I cancel or restore Premium?

Manage or cancel subscriptions in the Apple App Store or Google Play account used to purchase them. Use Restore Purchases inside Vionza when reinstalling or moving to another compatible device on the same store account. Deleting the app does not cancel a subscription.

Where are my sources and history stored?

Source details, catalog data, favourites, history, settings, and downloads are primarily stored on your device. See the Privacy Policy for platform-specific cloud and purchase-verification details.

How do I remove my data?

Remove saved sources, downloads, history, and cached artwork from Vionza's settings where available. Uninstalling Vionza removes local app data, subject to platform behavior. For a privacy or server-data request, email support with the subject “Vionza Privacy Request.”

Can Vionza recover a provider password or fix a provider account?

No. Vionza does not operate your media provider. Contact that provider directly for account access, catalog, channel, billing, or service-availability issues.